Refund Policy

 

At Cheers Hub we strive to provide our customers with high-quality products and exceptional service. Due to sanitary reasons, we do not accept returns or offer refunds for any reason other than product defects or damages during transit.

Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at support@cheershub.org with details of the issue and any relevant photos. We will gladly replace the defective item at no additional cost to you.

Lost Package Policy

At Cheers Hub, we work hard to ensure that every order is processed, packed, and shipped with care. Once an order has been handed over to the shipping carrier, it becomes the carrier’s responsibility to deliver the package safely and on time.

Please note the following regarding lost packages:

  • Carrier Responsibility: Once an order is marked as "Shipped" and tracking information is provided, any loss, delay, or damage that occurs while the package is in transit falls under the responsibility of the shipping carrier.

  • While Cheers Hub is not liable for packages lost or delayed during transit, we are committed to supporting our customers. If your package is missing, we will gladly assist you by providing the necessary information to help file a claim with the carrier and offer guidance throughout the process.
  • Proof of Delivery: In some cases, carriers provide proof of delivery (such as photos or delivery confirmation scans). If this information is available, we are happy to share it with you upon request.

Process for Replacements:

  1. Contact us within 7 days of receiving your order to report the issue.
  2. Provide your order number and details of the defect or damage.
  3. Our customer service team will review your case and arrange for a replacement to be sent to you promptly.

Note: Please retain the original packaging and any damaged items in case they are required for verification purposes.

We appreciate your understanding and cooperation regarding our refund policy. Our goal is to ensure your satisfaction with every purchase from Cheers Hub .